Can I Return My Item?
At Lace Addixx, your shopping experience is our priority. If you are not completely satisfied with your purchase or if an item that you have received is defective, you have 15 days from the date you received your package to return it. Items can ONLY be return if the following conditions are met:
- the item(s) must be unworn, unaltered and unwashed
- please do not wear perfume or deodorant when you try on your item(s), as soiled items will NOT be eligible for return
- item(s) can not smell of tobacco smoke or body odor
- item(s) can not contain human and/or pet hair
- item(s) can not be stained in any way
- the item(s) must be accompanied by original tags and in original packaging
- due to hygienic standards, the following item(s) are final sale and not eligible for return: panties, teddies/bodysuits, rompers and any lingerie sets that include a panty
To return your purchase, follow these easy steps:
(1) email: LAcustomercare@gmail.com to request a return merchandise authorization form
(2) Once you receive the form, please print, fill it out and include it with the item(s) you are returning to the address listed after the next paragraph.
Returns are at the expense of the customer and should be shipped by the service provider of your choice ( the carrier must be able to provide tracking and insurance as we do not take responsibility for delayed or lost packages
Please return your package to:
Getting Your Refund
- Once we receive your return, it will be inspected to ensure eligibility, upon approval, your refund will be processed
- Eligible refunds will be applied to your original form of payment
- You will be refunded for the original cost of the item(s) purchased. The amount will appear on your debit/credit card statement within 5-10 days from the receipt of your return
- Original shipping fees are non-refundable
- any return items that do not comply with our return policy may be denied at the discretion of Lace Addixx and your item(s) will be returned to you.
Exchanges are not available at this time. You will need to return the item(s) you wish to exchange and place a new order.
What If I Receive An Incorrect Item?
In the unlikely event that you receive a wrong item on our part, return the item following the policy and procedure and dependent upon your choice, you will receive a refund or replacement. Return shipping fee will be reimbursed for incorrect items where Lace Addixx is at fault. Exchanged goods are sent out free of charge.